The Dixon Warranty
lifetime

Lifetime

  • Dixon drum shells are guaranteed against defects in materials and workmanship such as cracking, ply separation and roundness for the lifetime of the original retail purchaser. The Dixon shell warranty applies to unaltered products stored, transported and used for their intended purpose under reasonable conditions. Claims related to negligence and temperature will not be considered.
5-years

Five years

  • Dixon 9210, 9270, 9280, 9290 & K Series stands, pedals, thrones and accessories are guaranteed against defects in materials and workmanship to the original retail purchaser for a period of five (5) years. The Dixon hardware warranty applies to unaltered products stored, transported and used for their intended purpose under reasonable conditions.
  • Dixon drum parts, mounts and holders are guaranteed against defects in materials and workmanship to the original retail purchaser for a period of five (5) years. The Dixon parts warranty applies to unaltered products stored, transported and used for their intended purpose under reasonable conditions.
1-year

One year

  • Dixon 9260 series stands, pedals, thrones and accessories are guaranteed against defects in materials and workmanship to the original retail purchaser for a period of one year. The Dixon hardware warranty applies to unaltered products stored, transported and used for their intended purpose under reasonable conditions.
  • Dixon finishes and plating are guaranteed against defects in materials and workmanship to the original retail purchaser for the period of one (1) year. The Dixon finish warranty applies to unaltered products stored, transported and used for their intended purpose under reasonable conditions. Claims related to negligence, careless cleaning and temperature will not be considered.

Processing a Warranty Claim

Consumer – To begin the claim process locate your original receipt from an authorized Dixon dealer to activate warranty service at no charge. Contact an authorized Dixon dealer for evaluation and further instructions. In the event a faulty Dixon product meets the above criteria and is approved by an authorized Dixon warranty agent, factory parts will be expedited for repair. Dixon may require defective units or parts be returned to our closest distributor with a Dixon issued Return Authorization for examination at the senders expense.

Dealer – Please contact your Dixon distributor for warranty policies, procedures and authorizations.

Warranty Limitations

Dixon warranties are extended to the original purchaser, cannot be transferred and require an original, clearly dated retail receipt.

Warranties do not include drum sticks, springs, beaters, drumheads and snare wires. This limited warranty is made in lieu of all other warranties, written or implied and is subject to the limitations contained herein. Under no circumstances will Dixon accept responsibility for incidental or consequential damages of any nature whatsoever.